www.mineralgallery.co.za
How to order from us. . .
Ordering instructions
On almost every page there are small thumbnail images. These are links to a page that will give you more detail about that specific item. If you need even more detail about the item just e-mail us and we can send you a more detailed photograph of the item. For the sake of download speed we have to maximize our photos and we loose some detail in the process. Your card will only be billed after you have approved the cost of the freight and has send us an e-mail giving us approval to go ahead. Our system works via e-mail. Once you e-mail us we will start the procedure. Which works like this. We send you a questionnaire in which we need the following information.
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Your name
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Your physical delivery address
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Your postal address
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The items you are interested in, here we need 1. The item code 2. The price
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How you want us to send it. We can send it via courier. Works well for packages up to 1 kg's. We can also use the normal registered postal service. ( Sometimes they turn out to be the cheapest)
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For heavier packages we send via airfreight. You have to provide us with the name of your closest international airport
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The way you prefer to pay. We prefer a credit card payment. If you pay by credit card we will need the name that appears on your credit card. The PAN number, that is the long 16 digit number. Your expire date. Your security code which is the last three numbers printed in black on the back of the card. If you ever had fears that we will misuse your card details, rest in peace. Every transaction is filed with the order form and the bill of lading and in the event of a query the file will give us all the relevant detail. If the amount differs to what you agreed upon any bank will refund you immediately. If you are scared that the e-mail might be an unsafe vehicle for information then you can fax us or break up the e mail information into two e-mails. First send half of the PAN number with one e-mail then send the other half with a second e-mail.
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When we receive all your detail we will quote you on the freight side of the order. We then send you an e-mail with the freight details. We only process your credit card payment once you send us an e-mail giving us acceptance of the freight and item charges.
The items are then packed. They are packed well. Orders are send within 72 hours. When the goods arrive at the airport which is usually 3-5 working days you will be phoned by the airline who will tell you what you must do. It is usually a simple and straight forward procedure. We prefer this method. It is the fastest and cheapest method.
Feel free to e-mail us with anything that you want to know
RETURN POLICY
Any specimen you are not happy with can be returned at your own cost and when we receive that item within 30 days after you have received it we will refund you the cost of the specimen minus any custom and clearance charges that we have to pay on our end. All return freight charges are for your account.
Please note that no rough can be returned. Make sure that the material on the photo matches up to your quality requirements.